AEP Business Hours
AEP is an electric company providing service to major electric companies across Kentucky, Indiana, West Virginia, Texas and Ohio. The company remains connected to the customer by phone, email, traditional mail and through social media. If you need to reach out to the customer service department, you can connect with a live agent during regular business hours.
AEP Regular Business Hours
- Weekdays: The customer service department is open 24 hours a day. The corporate headquarters is open 8am to 5pm, CST.
- Weekends: The customer service department is open 24 hours a day. The corporate headquarters is not open on Saturday or Sunday.
AEP Holiday Hours
The customer service department is closed on all major holidays. The company considers the following days major holidays. The only department open during the holidays is the emergency department.
- New Year’s Day
- Martin Luther King Jr’s Birthday
- George Washington’s Birthday
- Memorial Day
- The Fourth of July
- Labor Day
- Columbus Day
- Veteran’s Day
AEP Special Event Hours
The company does not provide information relating to special events. Connect with the customer service department if you need the hours of operation relating to special event hours.
Contacting AEP to Verify Business Hours
- Phone Number: You can connect with the customer service department by calling the safety hotline at 1-800-277-2177 or the corporate headquarters at 1-614-716-1000.
- Email Contact: Customers can send messages to the customer service department using the customer feedback form [+]on the website. You will need your account information in order to send a message. After sending your message, the customer service department will respond within two (2) business days. If you send you message after hours or during the holidays, the response time will be longer than expected.
- Mail: You can reach out to the customer service department by sending correspondence here: AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH 43215-2372. After receiving your message, the customer service department will reach out during regular business hours. The response takes longer if the customer support team receives your message during the holidays.
- Social Media: Customers can contact the customer service department or the corporate headquarters on the Twitter [+]page, the Facebook [+]page or the YouTube [+]page. If you send a message during regular business hours, the customer service team will attempt to reply the same day. Message sent after hours are answered the following business day.