carmax

Carmax Hours

carmax

Carmax Hours

CarMax Business Hours

CarMax is an online and retail marketplace where customers can shop for new and used cars. You can also sell your vehicle at your local store. If you need assistance with products or if you want to voice concerns relating to in-store service, you can contact the customer service department [+] by phone, email, traditional mail or through social media. You can also reach out to the customer service department at your local store during regular business hours.

CarMax Regular Business Hours

  • Weekdays: The majority of the stores are open Monday through Friday 10am to 9pm, local time. Contact your local store for specific hours of operation. The stores hours will vary by location.
  • Weekends: You will notice that the store hours will vary by location. Contact your local store for specific hours of operation. The majority of the stores are open Saturday 9am to 9pm and Sunday noon to 7pm, local time.

CarMax Holiday Hours

The stores will adjust hours or close on the holidays. Contact your local store or the customer service department for specific holiday hours. The observed holidays include:

  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
  • Thanksgiving Day

CarMax Special Event Hours

Several of the stores will host special events. Contact your local store or the customer service department or your local store for specific holiday hours.

Contacting CarMax to Verify Business Hours

  • Phone Number: You can connect with the customer service department by calling the customer service team at 1-800-925-3612 or 1-800-519-1511. The customer service department is open Monday through Friday 8am to 10pm and Saturday 9am to 6pm, EST. You can also reach out to your local store during regular business hours.
  • Email Contact: You can reach out to the customer service department by sending the customer service department an email. You will need to use the customer feedback form [+]. After sending your messages, you will receive an automated message stating a live agent will reply to your concerns within 48 hours.
  • Mail: You have the opportunity to reach out to the customer service department by sending correspondence to the corporate headquarters here: CarMax Home Office 12800 Tuckahoe Creek Parkway Richmond, VA 23238. You can also reach out to the customer service department at your local store by using the store locator tool [+].
  • Social Media: Customers can post general concerns, comments and ask questions on Facebook [+] and Twitter [+]. The customer service department will reply to your concerns within 24 hours.

6 Comments

  1. Alex Burton November 12, 2018
  2. Beryl October 29, 2018
  3. Jeffrey D Sutton October 23, 2018
  4. Stephen October 3, 2018
  5. Carmax August 20, 2018
  6. Betty kerkula February 5, 2017

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