direct-general

Direct General Hours

direct-general

Direct General Hours

Direct General Business Hours

Direct General is a low-cost automotive, life and motorcycle insurance company. The company operates stores in Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas and Virginia. If you need to contact the customer service department [+] to discuss products or want to voice concerns relating to in-office service, you can use the Live Chat [+] feature, call, write, email or reach out through social media. You can also contact the customer service department at your local office during regular business hours.

Direct General Regular Business Hours

  • Weekdays: The majority of the offices are open Monday through Friday 9am to 5:30pm, local time. Contact the customer service department or your local office for specific hours of operation. The hours vary by location.
  • Weekends: You will need to contact the customer service department for specific hours of operation. The office hours vary by location. The majority of the offices are closed Saturday and Sunday.

Direct General Holiday Hours

The offices will adjust hours or close for the holidays. You will need to contact the customer service department or your local office for specific holiday hours. The observed holidays include:

  • New Year’s Day
  • Martin Luther King Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans’ Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

Direct General Special Event Hours

You will need to contact the customer service department for details relating to special events. You can also contact your local office for assistance.

Contacting Direct General to Verify Business Hours

  • Phone Number: Customers can contact the customer service department by calling 1-877-463-4732. The customer service department is open Monday through Friday 7:30am to 11pm, Saturday 9am to 7pm and Sunday 11am to 3pm, EST. You can also contact the customer service department at your local office during regular business hours.
  • Email Contact: When you send the customer service department an email, you will need to use the customer feedback form [+]. After you send the customer service department an email, you will receive an automated message stating a live agent will reply to your concerns within 48 hours.
  • Mail: You can send messages to your local office by using the office locator tool [+]. You can also send correspondence to the corporate headquarters here: Direct General 1281 Murfreesboro Pike #150 Nashville, TN, 37217. The customer service department will reply to your concerns within five (5) business days.
  • Social Media: You can contact the customer service department through social media. You can post general concerns, comments and ask questions. The customer service department will not address account specific concerns through social media. After you post your messages on Facebook [+], Twitter [+], YouTube [+], Instagram [+] or Google+ [+], the customer service department will reply to your concerns within 24 hours.

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