Food Basics Business Hours

Food Basics is one of the leading, small-format grocery stores in Quebec. If you need assistance with products or want to voice concerns relating to in-store service, you can contact the customer service department ^[+] by phone, email, traditional mail or through social media. You can also contact the customer service department at your local store during regular business hours.

Food Basics Regular Business Hours

• Weekdays: You will need to contact the customer service department Monday through Friday 8am to 9pm, local time. The store hours will vary by location. You will notice the stores will adjust hours during the holidays.
• Weekends: The majority of the stores are open Saturday 8am to 9pm and Sunday 8am to 7pm, local time. Contact your local store for specific hours of operation.

Food Basics Holiday Hours

The stores will adjust hours or close on the holidays. The observed holidays include:

• New Year’s Day
• Victoria Day
• Canada Day
• Civic Holiday
• Labor Day
• Thanksgiving
• Remembrance Day
• Christmas Day
• Boxing Day

Food Basics Special Event Hours

Several of the stores will host special events. You will need to contact the customer service department for specific details relating to the special event.

Contacting Food Basics to Verify Business Hours

• Phone Number: You can contact the customer service department by calling 1-866-922-7427 or contact the pharmacy at 1-844-414-6456. The customer service department is open Monday through Saturday 8am to 9pm and Sunday 8am to 7pm, local time. The store hours will vary by location.
• Email Contact: When you send the customer service department an email, you will need to use the customer feedback form ^[+]. You can also send an email to the pharmacy department ^[+]. The customer service department will reply to you concerns within 48 hours.
• Mail: Customers can send correspondence to the corporate headquarters here: Food Basics 11 011 boul. Maurice-Duplessis Montreal, Quebec H1C 1V6 . The customer service department will reply to your concerns within five (5) business days. You can also send messages to your local store by using the store locator tool ^[+].
• Social Media: You can reach out to the customer service department through social media. You can post general concerns, comments and ask questions on Facebook ^[+] and Twitter ^[+]. The customer service department will reply to your concerns within 24 hours.