Freddie Mac Business Hours
Freddie Mac is one of the largest government operated programs designed to assist homeowners. Although the company does not work directly with homeowners, the company works with banks and mortgage companies.
Freddie Mac Regular Business Hours
- Weekdays: The customer service department is open Monday through Friday 5:30am to 2am, EST.
- Weekends: The customer service department is open Saturday 5:30am and Sunday 11am to 2am, EST.
Freddie Mac Holiday Hours
The Freddie Mac customer service department is closed on all major holidays. The major holidays observed include:
- New Year’s Day
- Martin Luther King Jr’s Birthday
- George Washington’s Birthday
- Memorial Day
- The Fourth of July
- Labor Day
- Columbus Day
- Veteran’s Day
Even though Freddie Mac locations are closed for the holidays, customers can still access their account and manage your services. Utilize the automated response system to access your account by phone or access your account online. Several holidays, Freddie Mac adjusts hours of operation the day prior to and after the holiday. For example, the company closes at 5pm on July 5, Veteran’s Day and the day prior to Thanksgiving.
Freddie Mac Special Event Hours
AS well reviewed the website, Freddie Mac does not post information relating to special events. We recommend contacting the customer service department for additional information relating to special event hours of operation.
Contacting Freddie Mac to Verify Business Hours
- Phone Number: Reach out to the customer service department at 1-800-424-5401, during regular business hours.
- Email Contact: Customers have the opportunity to send an email to the customer service department [+]and ask questions relating to their account or simply voice concerns. After sending a message, the customer service department will responds within 12 hours. In the event you send a message after hours, the customer service department will respond the following business day.
- Mail: Send correspondence to the customer service department here: Freddie Mac HQ1 – PHO I 8200 Jones Branch Dr. McLean, VA 22102 Or Freddie Mac HQ2 – PHOII 8250 Jones Branch Dr. McLean, VA 22102 Or Freddie Mac HQ3 – PHO III 8100 Jones Branch Dr. McLean, VA 22102 Or Freddie Mac HQ4 – PHO IV 1551 Park Run Dr. McLean, VA 22102 Or Freddie Mac Building 8000 8000 Jones Branch Dr. McLean, VA 22102.
- Additional regional offices are located here Freddie Mac 2300 Windy Ridge Parkway SE Suite 200 North Tower Atlanta, GA 30339-5665 or Freddie Mac 333 West Wacker Drive Suite 2500 Chicago, IL 60606-1287 or Freddie Mac 5000 Plano Parkway Carrollton, TX 75010-4902 or Freddie Mac 444 South Flower Street 44th Floor Los Angeles, CA 90071 or Freddie Mac 122 East 42nd Street 4th Floor New York, NY 10168
- Social Media: If you want to reach out to the customer service department through social media, post messages on the Twitter [+]page or the Facebook [+]page or the YouTube [+]page. If you send a message during regular business hours, you will receive a response the same day. Although you can send a message anytime, the customer service department will only reply during regular business hours.