J. Crew Business Hours

J. Crew is a retailers specializing in apparel for men, women and children. The company also sells shoes, jewelry, wedding apparel, as well as factory direct items. If you need to reach out to the customer service department ^[+] to discuss products, you can do so by phone, email, traditional mail or through social media. You can also contact your local store during regular business hours.

J. Crew Regular Business Hours

• Weekdays: You can contact the customer service department at your local store ^[+] Monday through Friday 10am to 9pm, local time. Several of the stores operate on different hours. Contact your local store for additional details relating to the hours of operation.
• Weekends: The stores are open Saturday 10am to 9pm and Sunday noon to 6pm, local time. In the event a holiday falls on the weekday or weekend, the hours of operation could change.

J. Crew Holiday Hours

The stores adjust hours during the holiday season. Contact your local store for additional details relating to the hours of operation. The observed holidays include:

• New Year’s Day
• Easter
• Thanksgiving
• Christmas Eve
• Christmas Day
• New Year’s Eve

J. Crew Special Event Hours

You will notice the company hosts several special events at your local store. Contact the customer service department or your local store relating to special events.

Contacting J. Crew to Verify Business Hours

• Phone Number: You reach out to the customer service department 24 hours a day, 7 days a week by calling 1-800-562-0258. You can also contact a personal stylist by calling 1-800-261-7422 or a wedding specialist by calling 1-800-205-3877. If you need to reach out to your local store, you will need to call during regular business hours.
• Email Contact: When customers send emails ^[+] to the customer service department, you will receive an automated message stating a live agent will reply within 48 hours. In the event you do not receive a reply, you will need to connect with a live agent by phone or visit your local store.
• Mail: Customers can connect with the corporate headquarters by sending correspondence to the corporate team here: J. Crew Customer Relations 1 Ivy Crescent Lynchburg, VA 24513. The customer service department attempts to reply to your concerns within five (5) business days.
• Social Media: Customers can reach out to the customer service department through social media. The customer service team will reply to general questions and concerns on Facebook ^[+], Twitter ^[+] and Tumblr ^[+] within 24 hours.