Queen City Business Hours
Queen City is a regional consumer electronics and appliance store. The company operates several stores throughout North Carolina as well as South Carolina. If you have questions relating to products or want to voice concerns relating to in-store service, you can contact the customer service department [+] by phone, email, traditional mail or through social media. You can also contact the customer service department at your local store during regular business hours.
Queen City Regular Business Hours
- Weekdays: The majority of the stores are open Monday through Friday 10am to 8pm, local time. You will need to contact your local store or the customer service department for specific hours of operation. The hours of operation vary by location.
- Weekends: You will need to contact the customer service department or your local store for specific hours of operation. The hours of operation vary by location. The majority of the stores are open Saturday 10am to 8pm and Sunday noon to 6pm, local time.
Queen City Holiday Hours
The stores will adjust hours or close on the holidays. You will need to contact the customer service department or your local stores for specific holiday hours. The observed holidays include:
- New Year’s Day
- Christmas Eve
- Christmas Day
- New Year’s Eve
Queen City Special Event Hours
Several of the stores will host special events. You will need to contact your local store [+] or the customer service department for details relating to the special event.
Contacting Queen City to Verify Business Hours
- Phone Number: You can contact the customer service department by calling 1-704-391-6000. If you need assistance from the warranty department, you will need to call 1-704-391-6000 and select option four (4). If you need assistance from the delivery and shipping department, you will need to call 1-704-391-6000 and select option three (3). The customer service department is open Monday through Friday 8am to 5pm, EST.
- Email Contact: When you send the customer service department an email [+], you will immediately receive an automated message. The message states a live agent will reply to your concerns within 48 hours.
- Mail: You can send your correspondence to the corporate headquarters here: Queen City Audio Video & Appliances Corporate Office 2430 Queen City Dr. Charlotte, NC 28208. You can also send correspondence to your local store.
- Social Media: You can connect with the customer service department through social media. You have the opportunity to post general concerns, comments and concerns on Facebook [+], Twitter [+] and YouTube [+]. The customer service department will reply to your concerns within 24 hours.