Geek Squad Business Hours
Geek Squad is the technical support division of Best Buy. You can locate the Geek Squad at the majority of the stores. If you need to reach the customer service department [+] in order to discuss products or services, you can reach out by phone, email, traditional mail or through social media.
Geek Squad Regular Business Hours
- Weekdays: Customers can contact the customer service department Monday through Friday 10am to 9pm. The hours of operation change if a holiday falls on a weekday.
- Weekends: In the event you need to reach the customer service department on the weekend, you will need to call between the hours of 10am to 9pm on Saturday. On Sunday, you will need to contact a live agent between 11am and 6pm, local time.
Geek Squad Holiday Hours
Customers visiting the official website will notice the hours of operation listed on the website. You will even notice the observed holidays. What are missing are the hours of operation during the holidays. Customers will need to contact the customer service department or your local store in order to receive the holiday hours of operation. The observed holidays include:
- Christmas Eve
- Christmas Day
- New Year’s Eve
- New Year’s Day
- Thanksgiving Day
Geek Squad Special Event Hours
You will notice that several of the stores will host special events. You will need to reach out to the customer service department or your local store for details relating to the event.
Contacting Geek Squad to Verify Business Hours
- Phone Number: Customers have the opportunity to reach out to the customer service department by calling 1-800-433-5778. You can also contact the customer service department at your local store during regular business hours. The customer service department is open Monday through Friday 9am to 5pm, CST.
- Email Contact: Customers have the opportunity to send an email to the customer service department using the customer feedback form [+]. After sending your message, the customer service department will reply to your concerns within 48 hours.
- Mail: Customers have the opportunity to send your correspondence to the corporate headquarters here: Geek Squad Best Buy Corporate Customer Care P.O. Box 9312 Minneapolis, MN 55440. You can also reach out to the customer service department at your local store by using the store locator tool [+]. The customer service department will reply to your concerns within five (5) business days.
- Social Media: One of the fastest ways to reach the customer service department is to reach out through social media. You can contact the customer service department on the company Facebook [+], Twitter [+] or YouTube [+]. After posting a message, the customer service department will attempt to reply within 24 hours.