Time Warner Cable Hours
Time Warner Cable Business Hours
Time Warner Cable is one of the largest communications companies in the world. The company provides services to millions of customers across the United States. If you need assistance with products or services, you can contact the customer service department [+] by phone, email, traditional mail, by Live Chat or through social media. You can also contact your local store during regular business hours.
Time Warner Cable Regular Business Hours
- Weekdays: The hours of operation vary by location. Typical hours are Monday through Friday 9am to 8pm, local time. In the event a holiday falls on a weekday, the hours of operation will change.
- Weekends: The stores are open Saturday 9am to 8pm and Sunday noon to 6pm, local time.
Time Warner Cable Holiday Hours
Although the customer service department is open 24 hours a day, 7 days a week, your local office adjusts hours of operation during the holidays. The observed holidays include:
- New Year’s Day
- Martin Luther King Day
- Presidents’ Day
- Easter
- Mother’s Day
- Memorial Day
- Father’s Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans’ Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
Time Warner Cable Special Event Hours
Time Warner Cable hosts special events [+]. For additional details relating to the events of the hours of operation, you will need to contact your local office or reach out to the customer service department.
Contacting Time Warner Cable to Verify Business Hours
- Phone Number: You can contact your local Time Warner Cable office during regular business hours. Use the store locator tool to find you local office. You can also contact the customer service department by calling 1-800-892-4357. If you need assistance from the corporate team, call 1-212-364-8200. The customer service department is open 24 hours a day, 7 days a week.
- Email Contact: You can contact the customer service department by using the customer feedback form [+]. The customer service department will reply to your concerns within 48 hours.
- Mail: Customers can contact the customer service department by sending correspondence to the corporate headquarters here: Time Warner cable 60 Columbus Circle New York, NY 10023. The customer service department will attempt to reply within five (5) business days.
- Social Media: If you need an immediate response to your questions or concerns, you can reach out to the customer service department through social media. You will notice the customer service department addresses general concerns on Facebook [+], Twitter [+] or YouTube [+]. If you have account specific concerns, you will need to reach out by Live Chat [+] or email.
Hi,
I had a few issues on Saturday making it in time to 2 local stores before they closed so I couldn’t my Installation Kit. The first store closed at 5 when I was told 6 so it was closed when I arrived at 5:15 I went online and found a store about 10 miles away open until 7. From 6 until 7 in drove around in circles trying to find it but could not and while the address stated it as near a 2 sided street mall I walked and drove based on the address and directions from google maps, saying I was there but a store was not there. Last, when I tried calling the store itself to ask them the number on the website was not a direct number and I was in a loop that not only didn’t connect me to a person it disconnected me. Finally I went online and through chat was told by a twc rep that there were 2 stores about 15 miles away that had full service on Sunday. I told her they were Weztern Union, and she said these 2 had full service. Again this was the case when I look it up.
Now I discovered this site that says MOST stores are open on Sunday, but I cannot find one and would like to get my install kit today if possible.
If there is a store in Los Angeles please let know so I can do this today.
Thanks.
Peter
Time Warner Cable says
02:00 am pacific standard time
We value your business.
Unfortunately none of our Representatives are available at this time due to high traffic levels OR you have reached us outside our normal hours of business.
Please continue to browse our site and feel free to use our self-serve options.
Thank you!
Please update this page.
This site says the stores are open on Saturday 9-8 and Sunday (limited hours). but I just went and the sign on that store says closed all weekend. Only open M – F. Then I called customer service to find out an open location and I kept getting sent by the recording to the website that tells me they are all open!!! So frustration. Why do you call it customer “service”??? There is no service! What store in Columbia SC is open on Saturday/Sunday ?