Hallmark Business Hours

Hallmark is one of the leading card and specialty gift companies in the world. If you need assistance with products or if you want to voice concerns relating to in-store service, you can contact the customer service department ^[+] by phone, email, traditional mail or through social media. You can also reach out to the customer service department at your local store during regular business hours.

Hallmark Regular Business Hours

• Weekdays: The majority of the stores are open Monday through Friday 10am to 7pm, local time. You can contact the customer service department for specific hours of operation. The store hours vary by location
• Weekends: The majority of the stores are open Saturday 10am to 7pm and Sunday noon to 6pm, local time. Connect with the customer service department for specific hours of operation, considering the hours vary by location

Hallmark Holiday Hours

The stores will adjust hours or close on the holidays. Contact your local store or the customer service department for assistance and information relating to holiday hours. The observed holidays include:

• Christmas Eve
• Christmas Day
• New Year’s Eve
• New Year’s Day
• Thanksgiving Day

Hallmark Special Event Hours

Several of the stores host special, community events. Contact your local store or the customer service department for additional information relating to the special event.

Contacting Hallmark to Verify Business Hours

• Phone Number: You have the opportunity to contact the customer service department by calling the customer service hotline at 1-800-425-5627. You can also reach out to the customer service department at your local store during regular business hours. The customer service department is open Monday through Friday 8am to 7pm, CST.
• Email Contact: When you send the customer service department an email, you will need to use the customer feedback form ^[+]. After sending your messages, you will receive an automated message stating a live agent will reply to your concerns within 48 hours.
• Mail: You can contact the customer service department by sending correspondence to the corporate headquarters here: Hallmark Customer Service P.O. Box 419034 Mail Drop 216 Kansas City, Missouri 64141. You can also use the store locator tool ^[+] and reach out to the customer service department at your local store. The customer service department will reply to your concerns within five (5) business days.
• Social Media: You can contact the customer service department through social media. Customers can post general concerns, comments and ask questions on Facebook ^[+], Twitter ^[+], Pinterest ^[+] and Instagram ^[+]. The customer service department will reply within 24 hours.